Frequently asked questions
Please check this FAQ first before contacting us.
GENERAL QUESTIONS
What is Masterwork Wrap?
Masterwork Wrap is a professional vehicle wrap brand specializing in high-quality vinyl wrap films, paint protection films (PPF), window films, and related materials. Our products are designed for both professional installers and car enthusiasts seeking premium aesthetics and reliable performance at an accessible price.
Where is Masterwork Wrap based?
Masterwork Wrap is based in Malaysia and operates with a global distribution network, including warehouses and logistics partners in key regions to ensure fast and reliable delivery worldwide.
Who can use Masterwork Wrap products?
Our products are suitable for:
Professional vehicle wrapping and detailing shops
Trained installers
Automotive enthusiasts with installation experience
For best results, professional installation is strongly recommended.
What types of products do you offer?
We offer a wide range of products, including:
Color change vinyl wrap films
High-gloss HD series and specialty finishes
Paint Protection Films (clear and color PPF)
Window films
Print media and related accessories
Are your wraps cast or calendered?
Masterwork Wrap offers high-grade calendered vinyl and hybrid polymeric films, engineered for durability, flexibility, and ease of installation. Product specifications are listed on each product page.
How long do Masterwork Wrap films last?
Durability depends on product type, climate, usage, and maintenance. On average:
Color wrap films: 2–5 years
Paint Protection Films: up to 7 years
Proper installation and care can significantly extend product lifespan.
Are the colors exactly the same as shown on the website?
Colors shown on the website are for reference only. Actual colors may vary due to screen settings, lighting conditions, and manufacturing tolerances. We recommend ordering samples before making a full purchase.
Can the wrap damage my vehicle’s paint?
When applied and removed correctly, our wraps will not damage factory paint in good condition. We are not responsible for damage caused by poor paint quality, previous resprays, or improper removal.
How do I care for my wrapped vehicle?
Hand wash only using mild soap
Avoid high-pressure washing near edges
Do not use abrasive cleaners or brushes
Avoid automatic car washes
Detailed care instructions are provided with each product.
How do I place an order?
Orders can be placed directly through our website. Simply select your products, add them to your cart, and complete checkout using the available payment methods.
What payment methods do you accept?
Accepted payment methods are displayed at checkout and may include:
Credit / Debit Cards
Online payment gateways
Bank transfer (where available)
Can I cancel or change my order?
Orders may be canceled or modified within 24 hours, provided they have not been processed or shipped. Once shipped, orders cannot be changed.
How long does shipping take?
Delivery times vary by destination:
Domestic orders: 2–5 business days
International orders: 5–14 business days
Delivery times are estimates and not guaranteed.
